[laguera]

I remember how excited we were when watching the border expansion project happening a few years ago, with the installation of more lanes and all with double booths to be able to process 2 cars at one time. But all we have seen is the agents don’t open all the lanes and only rarely have both booths operating at the same time in any lane.

Over the years I have come to believe they actually enjoy making people wait in line, as if somehow it makes them feel better about having to stand around in the same place all day.